Practice Management

The Operations Manager is involved in managing all of the business aspects of the Practice, such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The Operations Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

To contact the Operations Manager please email Blackburnroad.medical@nhs.net.

Claire Banks

Operations Manager

Administration

The admin team are responsible for all the Data/Secretarial work in and out of the practice.

Elisa Draper

Admin Manager

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Emma Booth

Senior Receptionist

Secretaries

The secretarial team deal with both private and NHS referrals and booking systems such as Choose & Book.

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