Appointments

ONLINE CONSULTATIONS – How to contact your GP by email

Patient Guide: How to send an online message to your GP Practice

All surgeries are by appointment only. Appointments may be made by telephoning the surgery or online once you have registered for our online service.

Please note; all telephone calls may be recorded for security and training purposes.

Please note that the online registration process requires patients to present original ID documents IN PERSON at the surgery. In order to protect patients, this must be done by the patient themselves, so if a husband and wife want to register, then each needs to present their own documents in person.

We offer a mixture of pre-bookable and on the day appointments to try and meet the needs of our patients.

Appointments are:

• Mostly for 10 minutes, with either doctor or nurse
• Made by telephone, online if registered or by direct contact with our Patient Support Team

Please do not be upset if our Patient Support staff ask you to provide some details of the nature of your condition. This is to make sure that we offer you the most appropriate care.

Please remember that each appointment is for one person only. When booking your appointment, there is the right to express a preference of practitioner, however this may mean you have to wait longer to be seen.

If you require any communication support for your appointment pleas ensure the practice know in advance of your appointment so this can be arranged for you.

Evening and weekend appointments are now available to be booked via reception and will be offered to all patients.

These appointments are at:

Broughton House Surgery
20 New Way, Batley
West Yorkshire
WF17 5QT

and

Dewsbury Health Centre
Wellington Road,
Dewsbury
WF13 1HN

Emergency Doctor on Duty

Every day we have an emergency doctor on duty available to provide advice to patients on the day.

Please note that this service is to be used for emergencies only. The emergency doctor cannot be used for repeat prescriptions or renewal of sick notes.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.