How To Complain
Please find out how to complain by clicking and downloading the file below.
How To Complain BRMC
|
|
|
In the last 3 months;
32 face to face GP appointments were missed resulting in 320 minutes of wasted GP time,
65 Nurses appointments were missed resulting in 1090 minutes of wasted Nurse/healthcare assistant time,
42 appointments for Baby clinic were missed resulting in 820 minutes of wasted GP/Nursing time.
Please contact the surgery if you are unable to attend your appointments so these can be given to somebody else who needs it.
The practice are delighted to announce that Dr Ladak has recently become a partner of the practice after several years as a salaried doctor. We are excited to continue providing good quality healthcare throughout the community.
We know there are lots of people worried about the high rates of scarlet fever/invasive group A strep presenting nationally at present. This website gives a really useful summary of what scarlet fever is and when to worry ⬇️ https://what0-18.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever
Blackburn Medical Centre - Telephone Number Change
Online Appointments
Having problems getting through on the phone - why not book appointments online?
You need online access - if you don't already have it please apply via the website www.blackburnroadmedical.co.uk or ask at either location for the forms
The Practice has GP and Nurse appointments available at both locations - Please note GP appointments are not time specific, you will be called on the day.
When booking Nurse appointments make sure you read the Nurse session title and select the correct appointment - if you select the wrong appointment you will be contacted and the appointment cancelled - worse case you will arrive for an appointment that the Nurse isn't able to see you for - wasting an appointment, Nurse time and your time.
Blackburn Road Medical Centre – CV19 Vaccination update
Blackburn Road clinical and administrative staff have been central to the delivery of the Covid 19 vaccination from the Batley and Birstall mass vaccination site at The Al Hikmah centre in Batley.
Our staff gave the vaccination the first North Kirklees resident and has remained at the forefront of delivery to the patient community.
As of Friday 22 January all of our affiliated Care Homes have been visited and Patients and Staff that have consented to receive the vaccination have been vaccinated.
Targeting the first 4 priority cohorts we have vaccinated 1106 in total – the emphasis has been on the vulnerable but where surplus has been identified and to ensure there is zero wastage we have also targeted NHS Staff, Care workers, first responders and key workers (Bus Drivers, Teachers etc.)
Vaccination continues this week at the AL Hikmah centre (Tuesday – Friday) and we continue to press NHS E and the CCG to release vaccine so as to be delivered from GP Practices.
North Kirklees FAQS: https://www.northkirkleesccg.nhs.uk/news/covid-19-vaccine-frequently-asked-questions/
NHS England page: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/
.png "health")
Blackburn Road and Birkenshaw Health Centre were recently pleased to receive a ‘Morale Improver pack’ from FOXs Biscuits, in the form of a substantial amount of biscuits!
It has been a difficult time for everyone in the community and in particular for our staff that have continued to come to work to deliver patient care during the Pandemic.
They have all been working long days, including bank holidays, to ensure that we have been able to continue to serve the patient population.
The gift of these biscuits from FOXs was a pleasant surprise that will keep the staff smiling for many weeks to come.
THANK YOU FOXS BISCUITS!
Covid 19 Research Trial link
https://www.phctrials.ox.ac.uk/principle-trial
Bereavement service with leaflets for different languages
https://www.wyhpartnership.co.uk/our-priorities/mental-health/grief-and-loss-support-service
Your Covid Recovery – new website to support people
Evidence shows that a significant proportion of post COVID-19 patients are likely to have significant ongoing health problems, notably breathing difficulties, tiredness and cough, reduced muscle function, reduced ability to undertake physical activity and psychological symptoms such as PTSD and reduced mood status.
Your Covid Recovery is a new NHS website designed to help people recover from the long-term effects of COVID-19 and support them to manage their recovery. It includes information from rehabilitation experts about how to manage ongoing symptoms and health needs at home, and signposts to sources of support.
www.yourcovidrecovery.nhs.uk
Upgrading Electronic Prescription Service (EPS)
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 6th February 2020
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
https://digital.nhs.uk/services/electronic-prescription-service
Blackburn Road Medical Centre has become the first GP practice in Kirklees to be awarded a gold award under a national pilot that brings the ‘Pride in Practice’ programme to the district.
The scheme, part of a pilot funded by the Government Equalities Office, co-ordinated by NHS North Kirklees and NHS Greater Huddersfield Clinical Commissioning Groups and delivered by LGBT Foundation, aims to strengthen the relationship between GP practices and their lesbian, gay, bisexual and trans (LGBT) patients.
Pride in Practice works in partnership with clinicians, managers and staff to better meet the needs of LGBT patients and empowers LGBT community members to work with health professionals and find shared solutions to barriers, ensuring patient voice and lived experience is at the centre of the programme.
The programme includes myth-busting training, support to deliver effective active signposting and social prescribing for LGBT communities, and ongoing support.
12 GP practices in Kirklees have registered to complete the programme and are progressing with their training.
Nick Gwatkin, Business Manager for Blackburn Road Medical Centre said: “We’re delighted to receive the gold award. I’m incredibly proud of the whole team who have embraced the training. The NHS is by us for us, and it’s important we take the time to educate ourselves so that we can better support our community.”
Kelly Collins, Practice Nurse added: “Completing the training has given us confidence when we do assessments and consultations with LGBT patients. We want our patients to feel at ease with us and know that we understand their needs.”
Pride in Practice supports the CCGs shared equality objectives which include improving access to GP practices for LGBT patients. The priorities have been developed with local people and health and social care partners in Kirklees.
Penny Woodhead, Chief Quality and Nursing Officer, for the CCGs said:
“We’re really pleased to see Blackburn Road Medical Centre achieve gold accreditation. Their commitment to effectively and confidently meet the needs of LGBT patients now leads the way for other practices in Kirklees.
“As a CCG we aim to commission health services that give protected groups equal access, experiences and outcomes. Supporting practices to achieve the Pride in Practice award is one way we are doing this.”
Claudia Carvell, Business Development Manager for Pride in Practice said: “We are proud to have supported Blackburn Road Medical Centre to achieve the first gold accreditation in Kirklees, and to welcome them into a community of practices nationally who are working with us on LGBT inclusion and access in primary care.”
The Pride in Practice programme is endorsed and informed by the Royal Pharmaceutical Society, Royal College of General Practitioners, Care Quality Commission, and the Government Equalities Office.
Photo caption: Nick Gwatkin holds award with members of the practice team, CCG staff and Claudia Carvell from LGBT Foundation.
Notes to editors
· NHS Greater Huddersfield CCG is made up of 37 GP practices and serves a population of approximately 243,000 registered patients across Huddersfield and the Valleys area.
· NHS North Kirklees CCG is made up of 27 GP practices and serves a population of approximately 191,600 registered patients across an area including Dewsbury, Batley, Mirfield and Cleckheaton.
· Clinical commissioning groups are led by local doctors (GPs) and health professionals who come together to design, plan and buy (commission) health services.
· Pride in Practice was originally launched by LGBT Foundation in Manchester in 2012, Pride in Practice is a quality assurance and social prescribing programme, which includes training, accreditation and account management support designed for primary care services, including GP practices and pharmacies.
Since 2016, Pride in Practice has been rolled out across 445 primary care services, reaching 2 million patients across Greater Manchester. 100% of health professionals trained can evidence improvements within their service as a result of Pride in Practice
Pride in Practice - LGBT?
.jpg "Pride in Practice")
Following a review by the Doctors, managers and the Patient Group of the 2019 patient survey a number of changes have been made.
These include:
· An increase in GP appointments
· Pharmacist Face to face and telephone appointments (Birkenshaw)
· Birkenshaw opening Tuesday, Wednesday and Friday afternoons
· Changes to the appointment system.
o Telephone Appointments: These will be offered to patients and the GP will call you within 24 hours.
o Staggered Release of Appointments: Appointments will be released at 0800 and 1200. Appointments will be able to be booked 48 hours and 2 weeks in advance.
o GP appointments will be able to be booked online
These changes will come into effect from 1 July.
.png "nhs england veteran")
We have now been awarded the Armed Forces veteran friendly accreditation, and we have an accredited clinician Sister Kelly Collins who is trained to help, support and better identify and treat veterans, by ensuring that they are referred, where appropriate, to the dedicated care that is available to them. Please enquire at the surgery if you are a current or past member of the armed forces or are a family member of an armed forces veteran for further details.
NHS App
The new, simple and secure way to access a range of NHS services on your smartphone or tablet.
What the NHS App does
Use the NHS App to:
check your symptoms
find out what to do when you need help urgently
book and manage appointments at your GP surgery
order repeat prescriptions
securely view your GP medical record
register to be an organ donor
choose how the NHS uses your data
Check which features you can use
The NHS App is being gradually rolled out across England now.
You can check if your GP surgery is connected when you open the app for the first time. If it isn’t, you can register your email address and we’ll notify you when they go live. Alternatively, you can check our list of surgeries that are already connected below.
If your surgery isn’t connected you can still download the app and use it to check your symptoms and find out what to do when you need help urgently.
We expect all surgeries to be connected by 1 July 2019.
For further information please visit: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ AND
https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/help-and-support/
Ever wondered why you can get an appointment?
In the last week alone there were 16 GP appointments and 66 Nurse appointments wasted due to patients not attending for their appointments and not cancelling.
21 hours and 10 minutes of wasted clinical time
In the last 3 months there were 639 appointments wasted through patients not attending and not cancelling pre booked appointments. These appointments could have been used by other patients.
The practice is now writing to patients that fail to attend and introducing a policy that will result in multiple repeat offenders being required to register at another practice.
Evening and weekend appointments now available.....
Patients can now see a local GP for routine appointments on weekday evenings and at weekends.
Pre-bookable and on-the-day appointments are available between 6.30pm and 9.30pm each weekday,
with additional slots available on Saturdays from 9am and 4pm and Sundays 9am and 1pm.
The scheme starts in August when evening and weekend appointments will be available for any patient registered with a GP in North Kirklees.
The appointments will be available in Dewsbury Health Centre.
How to book an evening or weekend appointment
There are ‘pre-bookable’ and ‘on-the-day’ appointments which can be accessed through your own GP practice, or by calling the free NHS 111 phone line out of normal working hours.